An inside look into the daily thoughts as Jerry runs his business and comes across so many situations, problems and things that we face everyday. Great insight for any member of your team.
W.T. Volume I
Building Relationships
Educating the Customer
The 10% Rule
Handling a Termite Callback
Business Death by a Thousand Cuts – Don’t Let it Happen
Avoiding The Time Suckers
Quality Assurance Inspections
Hope for the New Employee
Timing & Firing
Warning signs & things you can do to save accounts
Dealing with Dummies
W.T. Volume II
Pitfalls of New Acquisitions
Dealing with Angry Customers
Boundaries with Customers
Does anybody dust anymore
When does educating your customer stop
Insight on small acquisitions
How to position your small company to get big jobs
Ghost of owners passed
How quickly are you looking for the door
Learning Experiences